Data Privacy Policy

1. Data Controller Information

This privacy policy explains how AquaLuxor AG ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or use our services. AquaLuxor AG is the data controller responsible for your personal data.

Contact Details:
AquaLuxor AG
Sportplatzstraße 21
1005 Vienna, Austria
Email: privacy@aqualuxor.world
Phone: +43 17424050

2. Data We Collect

The types of data we collect depend on how you interact with our website and services. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our website, or otherwise when you contact us.

2.1 Information You Provide Directly

When you use our contact forms, request information, or communicate with us, we may collect:

• Name and contact information (email address, phone number)
• Company information and job title
• Message content and enquiry details
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the personal information we collect for various business purposes, always in accordance with applicable law and this privacy policy. How we use your information depends on the services you use and your relationship with us.

3.1 Providing Our Services

We use your information to:

• Respond to your enquiries and provide customer support
• Process and fulfil your service requests
• Communicate with you about our services
• Provide technical support and maintenance

3.2 Business Operations

We may use your information to:

• Improve our website and services
• Conduct analytics and research
• Ensure security and prevent fraud
• Comply with legal obligations

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract: When processing is necessary for the performance of a contract with you
• Legal Obligation: When we need to process your data to comply with legal requirements
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these do not override your fundamental rights

6. Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this privacy policy. We may share your information with:

• Service providers who assist us in operating our website and conducting business
• Professional advisers such as lawyers, bankers, auditors, and insurers
• Government authorities when required by law

All third parties are required to maintain the confidentiality of your information and use it only for the purposes for which it was disclosed.

7. International Data Transfers

Your personal data may be transferred to and processed in countries other than Austria. When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Binding corporate rules

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact form submissions: 3 years from submission
• Website analytics data: 26 months
• Marketing communications: Until you unsubscribe
• Legal and regulatory requirements: As required by applicable law

We regularly review our data retention practices to ensure we do not keep personal data longer than necessary.

9. Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@aqualuxor.world. We will respond to your request within one month.

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to remove that information.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.

13. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: privacy@aqualuxor.world
• Phone: +43 17424050
• Post: AquaLuxor AG, Sportplatzstraße 21, 1005 Vienna, Austria

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not handled your personal data in accordance with applicable law.